Not long ago, I went on a hiking adventure that unexpectedly highlighted the power of leadership.

Our first guide had impressive credentials, experienced, well-reviewed, seemingly ideal. But from the start, he belittled his assistant. He dismissed his input, corrected him harshly, and made him feel small over minor errors. The assistant, once hopeful, withdrew. He became quiet, disengaged, and did only what was required.

Then came a shift. A few days in, we were joined by a new guide, the founder of the company. The assistant stayed, but the dynamic changed completely.

This leader led with curiosity and respect. He asked questions, listened, and offered gentle guidance when needed. The transformation in the assistant was immediate and striking.

He became lively, attentive, and proactive. He took initiative, anticipated needs, and carried himself with pride. It was as if a light had been switched on.

All because one leader tore him down, and another lifted him up.

What This Means for Leaders in Business

People don’t just need instructions, they need belief. When leaders choose to coach rather than criticize, they unlock hidden potential.

True leadership doesn’t just improve performance, it transforms people. And when people grow, so do teams and organizations.

So ask yourself: Are you building your people up, or breaking them down?